Gather and Shop
Frequently Asked Questions
Gather and Shop keeps a single catalog of 1,000 pieces in Sevierville, Tennessee — entryway organizers and hooks on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
A common case: a desk and a shelf for a home office. Both sit in the same warehouse, so they leave together after 1–2 business days of handling and arrive in 3–5 business days, with no second shipping charge for the second item.
- Can I change an order after placing it?
- Email us the same working day. If the order has not been picked yet we can usually change the address or the item; once it is dispatched we treat it as a return.
- Do you restock sold-out pieces?
- Most furniture styles are restocked. Availability is drawn from a live pool of roughly 64,000 furniture pieces and 53,000 decor items, so exact models rotate.
- Are the discounted prices permanent?
- Prices shown reflect our standing markdown of 30–50% against original retail. The compare-at price on the product page is the original retail figure, not an inflated list price.
- Do you offer support in English only?
- Yes, support runs in English, Monday to Friday, 9:00–17:00 CT, by email and phone.
- What if my order arrives damaged?
- Send photos within 30 days of delivery. We arrange a replacement or a refund; refunds are issued in 5–7 business days after the item is returned or written off.
- Can I order a single item, or is there a minimum?
- There is no minimum. One cushion cover ships free, and so does one dining chair.
- How do I track my order?
- A tracking number is emailed when the parcel leaves the warehouse, usually within 1–2 business days of the order.
- What makes Gather and Shop different from a marketplace listing?
- One seller, one warehouse, one shipping rule: free delivery on every order, handled in 1–2 business days, delivered in 3–5, with 30 days to return.